Your choice in certified ServiceNow partners

As certified Silver ServiceNow Partners and experts in enterprise level service management and automation we offer businesses the ability to streamline processes, align business objectives and meet business goals, efficiently and cost-effectively.
From accelerating IT system support, independent of organisational size and scale, to eliminating the need of endless workshops; we provide direct enterprise service management which is easy to implement and control from the first point of delivery.

Stop settling with disjointed processes!

Disengaged staff, frustrated customers, restricted systems and exponential costs? As the pressures to reduce costs and boost productivity is continuously rising, the need to effectively engage and communicate internally and externally is becoming more prevalent than ever before.
As certified ServiceNow Partners, we at Unifii, a consultancy, dedicated to innovating the best solutions that are forward-thinking and customer-centric, understand too well the power of effective engagement.

Made up of ex-client-side professionals, our collective knowledge of the IT industry, and having experienced both sides of the business world, helps us to tailor our approaches with what you need rather than what you want. Our overarching goal is to integrate systems that work hard across all aspects of your business including strengthening relationships with your most valued customers.

Bridging the gap by accelerating the customer experience

We understand only too well the power of good customer service, which is why our ServiceNow Customer Service Management (CSM) solution provides the opportunity to grow customers without interruption to your daily production schedules.

Bridging the gap between supporting customer interactions to account management reporting, omni-channel integration to a unified data management platform, our ServiceNow CSM solution has the power to instantly transform your digital capabilities.

Through ServiceNow CSM we can provide:

  • Agent workspace
  • Case and Major Issue Management
  • Intelligent Routing
  • Omni-Channel
  • Customer Data Management
  • Visual Task Assignment
  • Visual Workflow and Automation
  • Self-Service Portals

Our Blogs

Getting the Amazon

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the very next day. That Amazon experience has become the benchmark for all Read More

Getting the Amazon

We have the app, we press the ‘one-click’ button and we wait for the delivery to arrive the very next day. That Amazon experience has become the benchmark for all Read More

Bridging the ‘Council’

According to a recent article, council tax bills are to rise by an average 4.5%, the second highest in over a decade. ‘The Local Government Association said cuts had left Read More
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