Join Unifii this April for an interactive seminar

On April 24th, we will be running an interactive seminar looking at how to enhance customer experience whilst improving service management delivery across the enterprise. This event is free to attend, but places are limited so be sure to register now to secure your spot.

With a host of experts on hand to offer advice about overcoming common challenges in creating your ITSM roadmap and share customer success stories, this is an event not to be missed. Speakers include representatives from Unifii, ServiceNow, Timico and Multiplex.

Taking place at Bounce, 241 Old Street, London, this seminar* will be split into two sessions. If you’re only available to join one of the sessions, you’re welcome to attend the one most relevant to you.


Our morning session will cover:

10:15-10:45 Registration     

10:45-11:00 Introduction to Unifii – Stephen Mamelok, Director, Unifii

11:00-11:45 The future of ITSM – Damien Davis, Product Management ITSM, ServiceNow

11:45-12:00 Unifii accelerated ServiceNow implementation – Myles Molloy, Head of Consulting, Unifii

12:00-12:30 Improving the customer experience with ServiceNow – Martin Riley, Technical Director, Timico

12:30-13:00 Performance analytics with ITSM – James Walters, Advisory Solution Consultant, EMEA, ServiceNow

13:00-13:30 Break for lunch


Our afternoon session will cover:

13:30-13:45 Aligning ITSM with DevOps – Mike Glock, Director, Unifii

13:45-14:15 Multiplex journey: A good time to reset – Scott Bailey, Global IT Service Manager, Multiplex

14:15-15:00 ITSM & ITOM, Better Together – Mark Revill, Advisory Solution Consultant – EMEA Alliances and Channels, ServiceNow

15:00-16:00 Wrap up and table discussions

16:00-late Networking, drinks, and the chance to discuss your specific IT processes with our team


This is the perfect event to hear about other clients’ ServiceNow journeys, gain insights about how to best utilise the ServiceNow platform and talk directly to experts and customers who have successfully implemented it in their businesses. You’ll also be able to discover how the ServiceNow platform can transform the speed and agility of your IT, help you gain control of your processes and full visibility of your business.

So, if you want to learn directly from industry experts, hear customer success stories and network with peers, register now to secure your spot.

*the Agenda may change. We will update on this blog and on the event page any changes if / as they occur.

The Unifii TeamJoin Unifii this April for an interactive seminar